Return policy

Our policy lasts 14 days. If more than 14 days have passed since your purchase was received, we unfortunately cannot offer a refund or exchange.

To be eligible for a return, your item must be unused and in the condition you received it. It must also be in its original packaging. Items are systematically quality checked before shipping, so we reserve the right to refuse an abusive return request. To complete your return, we require a receipt or proof of purchase.

We will not allow returns of gift cards (when available).

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to let you know that we have received your returned item. We will also let you know whether your refund is approved or declined.

If approved, your refund will be processed, and your credit card or original payment method will be automatically credited within a few days.

Delayed or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often a processing time before a refund is posted.

If you have completed all these steps and you still have not received your refund, contact us at the following address: derya.collection.paris@gmail.com .

Sale or promotional items (if applicable)

Only regular-priced items are refundable. Unfortunately, sale or promotional items are not.

Exchanges (if applicable)

Exchanges are possible if the size of the item does not suit you. If you wish to exchange an item, send us an email at derya.collection.paris@gmail.com and send your item to: 25 rue du docteur Calmette, Orly, 94310, France .

Shipping

To return your product, you must send it to the following postal address: 25 rue du docteur Calmette, Orly, 94310, France .

You are responsible for the shipping costs associated with returning your item. They are non-refundable. If you receive a refund, the cost of return shipping will be deducted.

Depending on where you live, the time it may take to receive your exchanged product may vary. If you are shipping a package over €75, we recommend using a trackable shipping service or insuring your shipment. We don't guarantee that we will receive the returned item(s).